After a successful challenge last year to the award of a service-disabled veteran-owned small business (SDVOSB) set aside task order for technology service desk operations by the U.S. Customs and Border Protection (CBP or the Agency), our government contracts team successfully defended the award of that task order after the re-evaluation to our client, Patriot, LLC. The challenge and subsequent successful defense of the award highlight the usefulness of the protest process, a process some contractors are hesitant to use.
CBP initially awarded the task order, issued under the Chief Information Officer-Solutions and Partners 3 (CIO-SP3) indefinite delivery indefinite quantity (IDIQ) Government-Wide Acquisition Contract (GWAC), to Candor Solutions, LLC in April 2020. Patriot protested the award to Candor on April 16, 2020, and less than two weeks later the Agency took corrective action.
Candor’s September 2020 Protest
In September 2020, after re-evaluation, CBP awarded the task order to Patriot. Candor protested, alleging the agency:
- Used a facially unreasonable adjectival rating scheme.
- Unreasonably deviated from the rating scheme.
- Unreasonably evaluated Candor’s proposal.
- Did not evaluate Patriot’s proposal in accordance with the solicitation.